FAQs

We hope you find the answers you need below. If you need more help, please contact us and we'll be happy to help.

General

What is Double Time Docs?
Who is the software for?
Why do I need DTD? Our team already has an online program.
Can DTD really save me 2 hours on each report?
What's so great about DTD?
Why is it a good idea to have a consistent report format across your team of SLPs, OTs and PTs?
How is DTD different than other software?
How long does it take for a Pediatric SLPs, OTs and PTs to complete a DTD evaluation report vs a regular report?

About Our Software

What is the file format of the report?
What security measures has DTD taken to safeguard data?
Is each report individualized?
Do you have school and clinic versions? For SLP, OT and PT?
How were these templates organized and developed?

Software Features

Do you have a Quick Start Tutorial for the Evals feature?
Do you have a Quick Start Tutorial for the Daily Notes Feature?
What do I get with my Free Trial?
Where is feature X?
Do I have to answer all the questions?
How do I add my signature to all my docs?
How do I customize the header of my docs to include my logo and address?
How can I hide questions I don't use, in order to customize my questionnaire?
How do I use the Custom Goal Bank?

Account and Billing

Do you offer discounts on team accounts for districts and clinics?
Can I cancel my subscription any time?
How does the subscription work?
Can I see my Docs even if I don't have an active subscription?
If I cancel my plan, is there a prorated refund on what I've paid for the current billing period?
If I cancel my plan and want to sign up later, will I have access to my old docs and daily notes?
What forms of payment do you accept?
Are my credit card details safe and secure?

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